Frequently Asked Questions
Location
Where is Eugene Fastener located?
The home warehouse for Eugene Fastener is at 595 Wilson Street, Eugene, Oregon 97402, with shipping locations across the USA.
We offer in-store, on-site and on line service, which means doing business together is easy. Think of us as your own personal fastener and supply warehouse.
Products
If a part is not listed on the web site, are you able to find it?
If you are looking for a part that is not listed on our website, please call 800-929-5978 or email sales@eugenefast.com with the details. We can help you with custom parts and coatings. Contact us today for a no-obligation quote.
Can I get a sample of a part I am considering?
Due to an overwhelming demand for samples, we can not supply samples of most items to NEW customers. All of our parts are described in detail with Spec sheets. If you need further information in order to make a selection, please call us toll free at (800) 929-5978 and a fastener specialist will be happy to help.
Does Eugene Fastener sell in quantities smaller than the box size listed?
The bulk quantities offer the greatest savings, but smaller package sizes are listed if available.
We offer "per piece" purchases on many of our products, with a minimum of $4 per line and a minimum total order of $24.
Do you offer quotes for larger orders?
Discounted pricing is available for large volume purchases. Quotes can be submitted directly through the web site.
Does Eugene Fastener accept blanket orders?
Blanket orders are great way to lock pricing for ongoing fastener needs. Let us know the quantities of the products you use on a regular basis and we can arrange shipment and billing of these items at convenient intervals.
Customer Information
Do I have to register to place an order?
For best discounts we recommend setting up an account and using the log in to access personal settings. Guest check out is available if you prefer.
I am a registered customer, how do I access/update my information?
If you are previously registered with an account, but can't remember you can access it by going here
What do you do with personal information entered on your site?
Your account information is kept confidential and is not sold or disseminated to any other party. We do not share or sell our customer information.
Shipping
How much does shipping cost?
Local pick up is available through our WCALL department in Eugene Oregon.
Free Local delivery is available for orders meeting a $50 minimum.
Out of area shipping is available and the shipping cost varies based on the weight and destination of your order. We primarily ship via UPS Ground, allowing us to keep costs down. If you need products faster, we have many options and courier services available to help find the right solutions for you.
How can I track my order?
Once your order is shipped, we will email you a confirmation along with the tracking number for the package (s). If you have difficulty tracking the package, please call us at (800) 929-5978
Will you ship on my account?
We can ship most orders on your UPS, Fed Ex or DHL account. Please inquire at check out.
Do you ship outside of the US?
Currently, international orders cannot be placed online and must be emailed to sales@eugenefast.com
Terms
What methods of payment do you accept?
We currently off Net 30 Open Accounts upon application approval.
We also accept Visa, Mastercard, American Express, Discover and PayPal
How do I open a terms account with you?
Eugene Fastener offers Net 30 accounts to qualified customers. Download our credit application here and email to accounting@eugenefast.com